Shipping & Delivery Policy

1. Overview

Dot Eleven and our portfolio of brands (Hadiya Outlet, Jantrapati, Tamafi, E-Posora, Yumify Shop, Wild Musafir Shop) are committed to delivering your orders accurately and on time. This policy outlines our shipping procedures, delivery timeframes, and what to expect during the shipping process.

2. Shipping Coverage

2.1 Domestic Shipping (Bangladesh)

We deliver to all 64 districts in Bangladesh:

• Dhaka Metro: Dhaka City, Gazipur, Narayanganj, Savar, Tongi
• Major Cities: Chattogram, Sylhet, Rajshahi, Khulna, Barishal, Rangpur, Mymensingh
• Sub-districts & Rural Areas: All upazilas nationwide

2.2 International Shipping

Currently, we primarily serve customers within Bangladesh. International shipping may be available on request for specific items. Please contact [email protected] for international orders.

3. Delivery Timeframes

Note: Delivery times are estimates and may vary due to weather conditions, natural disasters, political situations, courier delays, or during peak seasons (Eid, Pohela Boishakh, etc.).

4. Shipping Costs

4.1 Standard Shipping Rates

4.2 Express Shipping Rates

Express shipping fees are calculated at checkout based on weight, dimensions, and destination. Typical express charges:

• Same Day Delivery (Dhaka): ৳200-৳400
• Express (Major Cities): ৳200-৳300
• Express (Remote Areas): ৳300-৳500

4.3 Special Item Shipping

• Large/Heavy Items: Additional charges apply (calculated at checkout)
• Fragile Items: Extra packaging fee of ৳50-৳100
• Gift Wrapping: ৳50 (optional, available for Hadiya Outlet)

5. Order Processing

5.1 Processing Time

Orders are typically processed within:

• In-stock items: 24-48 hours
• Pre-order items: As per product description
• Custom/Personalized items: 3-5 business days

5.2 Order Confirmation

After placing an order, you will receive:

1. Immediate order confirmation email/SMS
2. Order processing notification within 24 hours
3. Shipment confirmation with tracking number
4. Out for delivery notification
5. Delivery confirmation

5.3 Cut-off Times

For same-day or next-day delivery in Dhaka:

• Same Day: Order before 11:00 AM
• Next Day: Order before 5:00 PM

6. Tracking Your Order

6.1 Tracking Methods

Track your order through:

• Email/SMS: Tracking link sent automatically
• Website: Login to your account dashboard
• Customer Support: Call +880 9617 007798
• Courier Website: Direct tracking on courier partner's site

6.2 Tracking Updates

You'll receive updates at each stage:

• Order placed
• Order confirmed
• Processing
• Packed
• Shipped
• In transit
• Out for delivery
• Delivered

7. Delivery Partners

We work with trusted courier services:

• Sundarban Courier: Nationwide coverage
• Pathao Courier: Fast delivery in major cities
• SA Paribahan: Reliable countrywide service
• Steadfast: Express and standard options
• RedX: Same-day delivery in Dhaka

Courier assignment is based on destination, item type, and delivery speed selected.

8. Delivery Procedures

8.1 Standard Delivery

During delivery:

• Courier will call you 30-60 minutes before arrival
• Please have your order number ready
• Valid ID may be required for high-value items
• Inspect package for external damage before accepting

8.2 Cash on Delivery (COD)

If you selected COD payment:

• Have exact cash amount ready (courier may not have change)
• bKash/Nagad payment to courier may be available
• You can open and inspect the package before payment
• Get a receipt from the courier after payment

8.3 Signature Requirements

Signature is required for:

• Orders above ৳5,000
• Electronics and gadgets
• All COD orders
• High-risk delivery areas

9. Failed Delivery

9.1 Reasons for Failed Delivery

• Recipient not available
• Incorrect address or phone number
• Customer refused delivery
• Unable to locate address
• Premises closed (for business deliveries)

9.2 Redelivery Process

If delivery fails:

1. Courier will attempt delivery 2-3 times
2. You'll receive SMS/call notification after each attempt
3. Package held at nearest courier hub for 7 days for pickup (requires ID and order number)
4. After 7 days, order is returned to us

9.3 Returned Shipments

If your order is returned due to failed delivery:

• Prepaid orders: Refund issued minus shipping costs
• COD orders: Order cancelled, no charges
• Reship: Available at additional shipping cost

10. Address Changes

To change delivery address:

• Before shipping: Contact support immediately - can be changed free of charge
• After shipping: Contact courier directly (additional charges may apply)
• In transit: Limited options, contact support ASAP

11. Damaged or Lost Packages

11.1 Damaged Packages

If your package arrives damaged:

1. Do not accept the package if severely damaged
2. Take photos/video of damaged packaging
3. Contact us within 24 hours with photos
4. We'll arrange replacement or refund

11.2 Lost Packages

If tracking shows delivered but you didn't receive it:

• Check with neighbors and building security
• Verify delivery address with courier
• Contact us within 48 hours
• We'll investigate with courier and arrange replacement/refund

12. Special Delivery Services

12.1 Gift Delivery

• Gift wrapping available (৳50)
• Personalized message cards
• Surprise delivery coordination
• Specific time slot delivery (additional charge)

12.2 Scheduled Delivery

Choose preferred delivery date and time:

• Morning slot: 9 AM - 12 PM (৳100)
• Afternoon slot: 12 PM - 5 PM (৳100)
• Evening slot: 5 PM - 9 PM (৳150)

12.3 Corporate/Bulk Orders

For bulk orders (10+ items):

• Dedicated account manager
• Negotiated shipping rates
• Flexible delivery schedules
• Contact [email protected]

13. Holiday Shipping

During major holidays (Eid, Pohela Boishakh, Victory Day):

• Processing times may extend by 1-2 days
• Delivery may take longer due to high volume
• Order early to ensure timely delivery
• Express shipping recommended for urgent orders
• Some courier services may be limited

14. Contact Us

For shipping inquiries or issues: