Terms of Service

1. Agreement to Terms

By accessing or using Dot Eleven's website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our Services.

These Terms apply to all visitors, users, and others who access or use our Services, including our portfolio of brands: Hadiya Outlet, Jantrapati, Tamafi, E-Posora, Yumify Shop, and Wild Musafir Shop.

2. Description of Services

Dot Eleven is a digital commerce innovation hub that operates multiple online brands. Our Services include:

• Hadiya Outlet: Gifts and special occasion products
• Jantrapati: Gadgets and computing solutions
• Tamafi: Fashion and fragrance products
• E-Posora: Dropshipping and reselling platform

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without notice.

3. User Accounts

3.1 Account Creation

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice or liability, for any reason, including breach of these Terms.

4. Acceptable Use

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful, offensive, or illegal content
• Engage in fraudulent or deceptive practices
• Interfere with or disrupt our Services or servers
• Attempt to gain unauthorized access to any part of our Services
• Use automated systems to scrape or extract data
• Impersonate any person or entity
• Harass, abuse, or harm other users

5. Intellectual Property

5.1 Our Content

All content, features, and functionality on our Services, including but not limited to text, graphics, logos, images, software, and design, are owned by Dot Eleven or our licensors and are protected by copyright, trademark, and other intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. You may not:

• Copy, modify, or distribute our content
• Reverse engineer or decompile any software
• Remove copyright or proprietary notices
• Use our content for commercial purposes without permission

5.3 User Content

By submitting content to our Services (reviews, comments, feedback), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with our Services.

6. E-Commerce Terms

6.1 Product Information

We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, or error-free.

6.2 Pricing and Payment

All prices are listed in Bangladesh Taka (BDT) unless otherwise stated. We reserve the right to change prices at any time. Payment must be made through our approved payment methods.

6.3 Orders and Fulfillment

We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

6.4 Shipping and Delivery

Shipping times and costs vary by location and product. We are not responsible for delays caused by shipping carriers or customs.

6.5 Returns and Refunds

Return and refund policies vary by brand. Please refer to the specific brand's policy for details. Generally, products must be returned within 7-14 days of delivery in original condition.

7. E-Posora Dropshipping Terms

Additional terms apply to E-Posora dropshipping and reselling services:

• Resellers must comply with all applicable laws and regulations
• Product pricing and availability are subject to change
• Resellers are responsible for their own customer service
• Commission structures are defined in separate agreements
• We reserve the right to terminate reseller accounts for policy violations

8. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy. By using our Services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

9. Disclaimers and Limitations of Liability

9.1 Service "As Is"

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

9.2 Limitation of Liability

To the maximum extent permitted by law, Dot Eleven shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our Services.

9.3 Maximum Liability

Our total liability to you for all claims arising from your use of our Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Dot Eleven and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Your violation of these Terms
• Your violation of any rights of another party
• Your use of our Services
• Your content or submissions

11. Third-Party Services and Links

Our Services may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party websites. You access third-party services at your own risk.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.

12.2 Arbitration

Any dispute arising from these Terms or your use of our Services shall be resolved through binding arbitration in Dhaka, Bangladesh, rather than in court.

12.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the modified Terms.

14. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use our Services will cease immediately.

All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms constitute the entire agreement between you and Dot Eleven regarding your use of our Services and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: